FAQ

We hope you are completely satisfied with your order. If for any reason you are dissatisfied with your purchase, simply return the merchandise within 30 days of the date of your purchase for an exchange or refund. In order to assist us with your return, the following terms and conditions do apply.

To Make Your Return:

Please contact us at customerservice@iceboxmail.com with your order number and reason for return. A Customer Service Representative will provide you a Return Merchandise Authorization Number (RMA#) and directions on how to return your item(s). Upon approval for return, please ship your return item in the original package with your sales receipt. Please send the package prepaid and insured to us. Customer will be responsible for all freight and shipping charges on items returned that are not the result of The Icebox's error.

Please note the following limitations and exclusions:

• You must have a valid sales receipt in order to receive a refund or credit. If you do not have a valid receipt, we are unable to make a return or exchange of product.
• Returned merchandise must be unwashed, unworn and not damaged after you received it from us.
• All sales are final on discontinued items.
• If you request and are eligible for a refund, we will refund the price actually paid by you for the returned item. Shipping and handling costs are non-refundable unless we have sent the wrong item, or the item sent is defective or damaged at the time of delivery.

For questions, please contact our customer care service via email at customerservice@iceboxmail.com. You can also call us at 1-404-665-2440.

You’ll receive tracking info as soon as your package ships, via the email you used to place your order. Make sure to check all inboxes, including your spam folder, if you can’t find your shipping confirmation. Please note it can sometimes take up to 3 days for your tracking link to update.

Most in-stock orders ship within 1 to 2 business days. Depending on your shipping method, your order should be delivered within 3 to 7 business days after it ships. FedEx SmartPost may take up to 10 days to deliver.

Please contact customerservice@iceboxmail.com to make any desired changes.

When logging in you can hit "Forgot Password" above the password form and it will prompt you for your email. After entry and submission it will send a password reset to the email entered.

We gladly accept Visa, Master Card, Amex or Discover. Your credit card will be charged at the time the order is placed and the charge will appear as “The Icebox” on your credit card statement.

Please contact customerservice@iceboxmail.com to make any desired changes as soon as possible. Changes cannot be accepted after the purchased item is prepared and shipped.

Yes we can! Please select FedEx SmartPost as your shipping method. All other shipping methods need to be delivered to a physical address.

Yes. Once logged in, you can click on the person icon and view your account. From here you can access your order history in the account dashboard.

Please contact customerservice@iceboxmail.com with your order number to receive personalized support.

Once logged in, click on the Account Icon to view your account. From here, you can update your account information under “Account Details.”

Yes! If your call pertains to your Web order or to the Web site, please contact us via email at customerservice@iceboxmail.com or via phone at 404-665-2440.